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Why are you in Vero Beach, Florida?
Because we can be. Frankly, we've found few places on earth that are as clean, comfortable, fun,
and inviting as our home in the sun. We enjoy living here. Our Clients who live
and work nearby know what we mean.
Surely, our "remote" Clients enjoy their occasional trips to
the tropics -  where we talk business over a grilled dolphin sandwich and
fine-tune business strategies while pursuing billfish, hoisting a mainsail, or chasing a golf ball.
Our out-of-town Clients find solace in the systems we've developed to make
certain we provide them with top-flight day-to-day service. Here's some examples of
the ways we stay in touch:
Client's Online
Contact Center |
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We build a private, password-protected website for you. We regularly post work for your review. You can check the site 24/7 from
anywhere in the world, leave your comments and suggestions, and we'll follow
up quickly. (Your site's portal is found on our web site under the "Access"
link.)
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FTP Site |
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To transfer large files back and forth, we provide a private
File Transfer Protocol site exclusively for your use. (We'll even show you
how to use it.)
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Live Chat |
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Our website is equipped with a Live Chat monitoring capability. Don't be
surprised. You could be online checking your work when we "pop in" to see if
we can do anything to help you.
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Teleconferencing |
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We regularly use simple web-based teleconferencing to facilitate
one-on-one communications with remote Clients. For more formal
teleconferences, we use an outside conferencing center.
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Phone, Fax,
and Email |
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Yes, we still rely on these "low-tech" tools as well. To
make it easy for you, we provide toll-free numbers linked directly to the
team members you need most often. We'll even give you our toll-free fax line.
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Couriers |
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Of course, the courier services all know how to find us. UPS,
FedEx, DHL. We're on a first name basis with all of them. (Bob,
Caroline, and Mike, respectively.)
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Personal Visits |
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When we need a face-to-face meeting, we're available. Your
place or ours. Access is easy. Melbourne International is 35 minutes away.
Palm Beach, Orlando, and Sanford are all about 1½ hours away. Plus, I-95 and the
Florida Turnpike roll right by our neighborhood. If you come to visit us, bring
the kids and stay at the Disney Vero Beach Resort or Gloria Estefan's posh
Costa D'Este Hotel.
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Our systems work!
In fact, many of our staff members belong to our "eTeam." They work from
their remote locations and "connect" to the home office using the same tools
used by our Clients. As a result, we get the best available talent, even if they
live on the other side of the planet. And you get something that matters most.
Results!
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